Return & Refund Policy

Last Updated: January 1, 2024
 

30-Day open purchase Returns

We offer a 30-day return policy, giving you 30 days from the date of item receipt to request a return.

Before initiating a return, we recommend getting in touch with us for assistance. Please contact us via email at support@partyfantasy.co.uk.

Return Instructions

If you decide to return a product, please take note of the following:

  • Restocking Fee: No restocking fee is applicable.
  • Shipping Costs: You are responsible for covering the shipping costs associated with the return.
  • Exclusions: The right of withdrawal does not apply to certain categories for hygiene reasons. Excluded categories include edible items, wigs
    (including some hair-related products), stockings, makeup, and lenses.
  • Special Orders: Special orders are exempt from our return policy.

Return Process

For a seamless return process, we recommend contacting us before returning the product. Reach us at support@partyfantasy.co.uk.

  • Packaging: Carefully pack all items into a single package.
  • Label Affixation: Print and affix the provided return label to the outside of the package.
  • Drop-off Location: Drop off your package at the nearest EVRI/Royal Mail/Yodel location.
  • Completion: Your Return is Successfully Completed.

Return Address:

  • Company Name: Skandinaviska PAMG
  • Address: Lillekarr Sodra 208
  • City: Gothenburg
  • State/Province: Hisings Karra
  • Zip: 42531
  • Country: Sweden
  • VAT Registration Number: SE920614499101

Refund Process

Upon initiating a refund, the following conditions will apply:

  • The refunded amount will be processed within 30 working days, using the same payment method as the original purchase.
  • In cases of a full order return, the customer is responsible for both the shipping and return shipping costs.
  • In the event of a partial return, the customer will be charged for both outbound and return shipping.
  • If an alternative refund method is necessary, please reach out to our customer service

Product Issue Resolution: 

Contact us immediately for damaged or missing items. Keep original packaging for carrier investigations.
Report issues at support@partyfantasy.co.uk.

Notification of Changes:

We’ll notify customers of significant policy changes via email or prominently on our website.

Cancellation of Order:

If you are contracting as a consumer, you may cancel a Contract at any time 30 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refund policy.

Additional Information

  • Cancellation Policy: Contact us for order cancellations before shipping.
  • Late Returns: Returns after 30 days may involve specific conditions and partial refunds.
  • Terms and Conditions: Refer to our comprehensive Terms and Conditions Terms and Conditions.

Your satisfaction is our top priority. For any queries or assistance, don’t hesitate to reach out to our customer support team.